Shipping policy

Delivery Policy

Thank you for choosing KidsWall as your shopping destination. We are committed to providing you with a pleasant shopping experience, including fast and reliable delivery services. Please read our delivery policy carefully to learn more about our delivery process and policies.

Free Worldwide Shipping

We offer free shipping for all orders. Your order will generally be delivered within a maximum of 15 business days (Monday to Friday), excluding weekends and holidays. Delivery times will be confirmed at checkout.

Order Processing Time

Orders are processed within 24 to 48 hours (Monday to Friday) once payment is received and verified.
In case of high order volume, processing may take a little longer. Rest assured that all orders are fully insured.

Shipping Cost and Transit Time

 

Customs Duties

Product prices include customs duties, so there are no additional charges to expect.

Order Cut-off Time

Orders placed before 5:00 PM (GMT+01:00, Central European Standard Time, Paris) will be processed the next business day.

International Shipping Policy

Currently, we only ship within France. We are actively working to expand our shipping capabilities to other international destinations in the near future.

Holiday Schedule

Our teams do not work on holidays. This means that orders placed on a holiday will be processed the next business day. We believe it is important to allow our employees to spend time with their families and loved ones during these periods.

Carrier

We work with trusted carriers to ensure the safe and fast delivery of your order.

Shipping Confirmation and Tracking

Once your order is shipped, you will receive a confirmation email containing tracking details. You can track your order at any time via our website to know its exact location and expected delivery date.

Delivery Delays

While we do our best to meet delivery times, unforeseen circumstances may cause delays. If you encounter a problem with your order's delivery, our customer support team is here to assist you promptly.

Returns and Exchanges

If you are not satisfied with your purchase, we offer returns and exchanges. For more information, please see our Returns and Exchanges Policy.

Damaged Packages in Transit

If you find that your package is damaged upon delivery, please, if possible, refuse the package from the carrier and contact our customer service immediately. If the package was delivered in your absence, please contact us for further instructions.

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Customer Service

📧 Email : contact@kids-wall.com
🏠 Address : 66 avenue des champs-élysées, 75008, Paris